Departure and Arrival in Ottawa | Early-Bird Upgrade to Waterfall-Area Hotel | 6-Day Classic Eastern Canada Tour: Ottawa, Toronto, Kingston, Quebec, Niagara Falls

Once the booking is confirmed, an absence or failure to show up on the scheduled date or time is a no-show. No refunds or reschedules will be issued for no-shows and late arrivals.

• Note: For groups of 10 or more participants, you must select 9 optional paid items on the tour or pay the tour fare difference. Please contact customer service to confirm the price difference.
• *Toronto offers hotel upgrade options**(Hotel upgrade requires two‑step confirmation)
• ★ The confirmation form for products including airport pick‑up and drop‑off service will be sent within three working days. Please book your flight tickets after receiving the confirmation form.
• Hotels may charge additional surcharges during peak travel seasons
• Please arrive at the designated boarding location fifteen minutes ahead of the scheduled departure time to board the vehicle. Passengers who fail to join the tour group at the specified location and time shall be deemed to have voluntarily forfeited the entire itinerary.
• All self-paid tickets cannot be brought by guests themselves and must be purchased from the tour guide within the group. Otherwise, a surcharge of CAD 40 per person will be charged on the tour, and guests will not be able to use the group entrance channel when entering the scenic spot.
• If you wish to prepay the ticket fees, you must pay for all tickets in one lump sum (excluding helicopter tickets); individual or partial ticket purchases via prepayment are not available. If you only want to pay for a specific item, please settle the payment with the tour guide on the vehicle.
• Orders for groups of 10 people or more require full advance payment for all entrance tickets and tour guide service fees (excluding helicopter tours)
• * The above itinerary contents and sequence are for reference only and may be subject to changes due to unexpected circumstances such as weather, traffic, and scenic spot closures. Our company reserves the right to modify or cancel the itinerary or its order to ensure the smooth operation of each tour group.
• Order Instructions
• ★ If any scenic spot is closed, other attractions will be available as alternatives
• ★ Same group fee regardless of age
• ★ Prices for self-funded itineraries are for reference only. We reserve the right to adjust fees without prior notice, and the final price shall be subject to that stated on the confirmation slip.
• ★ If the event cannot be held due to force majeure or other reasons (non-personal reasons), the fees for this self-funded item will be refunded.
• ★ Baggage Allowance: Each passenger is entitled to one checked baggage and one carry-on baggage. Additional checked baggage will incur extra fees.
• ★ Our company recommends group members to purchase travel accident insurance and trip disruption/cancellation insurance at the departure location to avoid losses caused by illness or accidents during the trip and safeguard personal rights and interests.
• Travel Terms & Conditions
• Ticket prices, opening dates and hours of attractions are subject to adjustment or update at any time without prior notice.
• If any scenic spot is not open or closed, our company reserves the right to temporarily cancel the scenic spot and adjust the itinerary.
• At the request of some hotels, each group guest must carry at least one credit card or debit card usable at the destination. You will need to cooperate with card swiping for deposit collection and check-in procedures in accordance with the respective hotel regulations.
• The above itinerary content and sequence are for reference only and may vary temporarily or unexpectedly due to weather, traffic, scenic spot reservation schedules, venue closures and other unforeseen circumstances. Tianbao reserves the right to adjust the content or sequence of the itinerary.
• The pick-up and drop-off locations for the above itinerary are fixed arrangements. If guests require an unconventional drop-off point, they must submit the request when placing the order. We will try our best to assist with arrangements, but this is subject to the itinerary and actual conditions on the day and cannot be guaranteed. We appreciate your understanding. Under such circumstances, we shall not bear any relevant liabilities.
• 1. Group fee excludes meals, scenic spot tickets, driver and tour guide service fees, travel insurance and all personal expenses.
• 2. Standard room types at North American hotels include one king-size bed, two single beds, or one bed plus a sofa bed. Triple and quadruple rooms are equipped with either two beds or one bed plus a sofa bed, and no extra beds are available.
• 3. For environmental protection purposes, hotels in North America only provide basic toiletries including body wash, shampoo, conditioner and soap. Toothpaste, toothbrushes, slippers and combs are not available. Smoking is strictly prohibited in all hotel rooms throughout the stay. Violators will be fined a minimum of 300 Canadian dollars.
• 4. All infants under 2 years old must occupy a separate bus seat, therefore the tour fee is the same for adults, children and infants.
• 5. Each passenger is allowed one carry-on bag and one checked bag. The extra baggage fee is $35 per piece.
• 6. All guests must provide a reachable mobile phone number valid for the tour group period to facilitate contact by the tour guide. If the provided number cannot be used normally, any resulting inconvenience or disruption to the itinerary shall be borne solely by the guest.
• No changes to pick-up and drop-off locations are allowed within 3 days (inclusive) of the team's departure.
• 8. Please arrive at the boarding location on time to join the tour group. We appreciate your understanding if the vehicle is delayed due to special circumstances (such as weather, traffic conditions or special issues with the tour bus). Throughout the trip, if you fail to reach the assembly point on time as instructed by the tour guide, and the guide has made every effort to locate and contact you yet you still cannot catch up with the group in time, you will need to proceed to the next assembly point on your own and bear all relevant responsibilities and expenses. Thank you for your understanding.
• 9. Passengers who fail to join the tour group at the designated departure location and time, or who voluntarily abandon the remaining itinerary mid-tour, shall be deemed to have waived the entire trip, and the tour fee shall be non-refundable.
• 10. Any scenic spot tickets or city City Passes purchased from parties other than our company are not eligible for the group experience of our travel tours. If you buy tickets on your own, you will not have access to the dedicated group entry lane and must queue for admission at the individual visitor entrance. Please be advised of any inconveniences arising therefrom.
• 11. Our company recommends group members to purchase travel insurance covering accidents, medical expenses, trip cancellation and personal belongings to avoid losses caused by illness or accidents before or during the trip and safeguard personal rights and interests. If guests fail to purchase such insurance and are unable to join the tour due to personal reasons, all resulting losses shall be borne by the guests themselves.
• 12. All tour participants shall take full responsibility for and carry valid travel documents and visas (if cross-border travel is required). The passport must remain valid for no less than six months counting from the date of return. Even with complete travel documentation, there remains a risk of being denied entry. Such entry/exit decisions rest with the relevant authorities and shall not be the liability of our company.
• 13. Please try your best to avoid bringing valuables and luxury jewelry when joining the tour. Tour participants are advised to carry valuables and documents with them at all times and take full responsibility for keeping their own belongings and documents safe.
• 14. The living standards, public facilities, services as well as accommodation standards and conditions at the travel destinations may differ from the living environment, standards and conditions you are accustomed to in daily life. We appreciate your understanding.
• 15. Please carefully read the amendment and cancellation terms before placing your order to safeguard your rights if you need to adjust your travel plans.
• No changes to the departure date are allowed after registration confirmation; otherwise, the booking will be deemed cancelled and subject to the cancellation terms.
• By placing an order, you acknowledge that you have read, understood and agreed to the above terms and conditions for group tours.
• Relevant provisions
• Any pre-purchased tickets, admission, and meal fee are non-refundable.
• Your room types are based on hotels' own standards. We can require your needs but not guarantee.
• Holders of Chinese passports entering the United States must have passports valid for at least six months, a valid U.S. visa, and a valid EVUS registration. Holders of other passports please consult customer service.
• Itineraries are subject to change or cancellation at any time due to any unforeseen conditions, including but not limited to, adverse weather, traffic problem, etc.
• Compass Vacation reserve the rights to modify the itinerary, meal plans and hotels without liability. No partial refund on any unused services.
• The standard of living, public facilities, services, and accommodation at tour destinations may differ from what you are accustomed to.
• The transportation, accommodation, meals, sightseeing programs, etc. arranged in the itinerary are group reservations, it CANNOT be used in conjunction with other preferential policies, such as tickets for seniors.
• Participant who in the tour intentionally obstructs the work of the tour guide, endangers the personal safety of others, and affects the normal activities and interests of the group, the tour guide has the right to cancel his eligibility to continue the tour according to the specific circumstances or with the approval of the majority of the tour members. Passenger under the age of 18 who are under the supervision of this participant must also do the same. Compass Holidays would NOT make any refund or compensation for this. Participants are responsible for their own activities after leaving the tour.
• Once registered, a passenger shall be deemed to have fully understood and determined that his physical health is suitable to participate in the tour. Compass Holidays assumes NO responsibility for further outbreaks and injuries caused by personal medical history and physical disability during the tour.
• At the time of registration, passenger should ensure that he is healthy and can complete the tour activities under his own conditions. Those whom with poor health condition are advised to consult their doctors if they can participate in the tour and prepare common and emergency medicines. As a result, passenger is responsible for his own consequences; if this affects the normal order of the tour group, the tour guide/leader has the right to terminate its qualification to continue the tour and the fees paid CANNOT be refunded.
• Participant should notify staff members if he has emergency. The tour guide/leader will assist participant to take him to the local medical institution for examination and treatment at his own expense.
• Passenger with hearing, visual impairment, individuals with mental illness or incapability of behavior control are not recommended to join the tour;
• Heart, lung, patients with brain and blood system diseases, other people who are not suitable for long-distance fatigue, and elderly people over 75 years of age and pregnant women, should decide on their own whether to join the tour after consulting their doctor. For your safety, please don't hide the condition, thank you for your cooperation!
• You have read, understood and accepted the above terms and conditions.